Payments, Shipping, and Returns

Kendall Guitar Works generally builds instruments to order, and each takes several months to complete. We will estimate a delivery date at the time of the order.

For custom instruments, a deposit of $500 is required to hold a place in line. The balance is typically divided into thirds: the first payment is due when work has begun, the second payment is due after the wood-working is done, prior to finishing, and the final payment, plus shipping and taxes (if applicable), is due upon completion of the instrument. Payments on custom instruments are non-refundable after work has begun.

We are able to accommodate BMG or Burns conversions as our workload permits. Please enquire about the current schedule. A non-refundable $250 deposit is required to hold a place in line. The balance, plus taxes (if applicable), is due when the instrument is received by us, prior to the commencement of work.

Payments can be accepted via Interac eTransfer in Canada, or via PayPal.

When we ship an instrument to you, we use Canada Post, UPS, FedEx, or Purolator. We ship with tracking and signature confirmation, and insurance for actual or replacement value.

We ship Kendall Guitar Works instruments in a new Musician's Gear or Road Runner Molded ABS Electric Guitar Case , inside the case's original shipping box. These cases fit our guitars perfectly, without removing the tremolo arm.

When we ship internationally, the buyer is responsible for any brokerage charges, duty, and local taxes.

When you ship an instrument to Kendall Guitar Works for any reason, including conversion, repair, or return, the Company assumes no responsibility or liability for the item until it arrives and has been inspected. We strongly urge you to package the item well, select a reputable shipper, and purchase tracking with signature required and sufficient insurance. When we return a guitar to you, we re-use your packing material where possible.

Shipping charges are the responsibility of the customer, and must be settled before we dispatch the instrument.

Contact us to enquire about local drop-off or pick-up in Toronto, Ontario .

All sales are final, however, if there is a quality or performance issue, we will promptly repair your instrument under warranty, and replace or remediate unanticipated defects in materials and workmanship.